![]() Right click on Zoiper, then select " Create dump file".Īfter the file is created you will need to save it to a safe location.Ī crash log is usually created automatically. ![]() Right click on the Windows taskbar -> Task manager -> select Processes -> More details Send this file to us along with a debug log file from the same session.Ī dump file would provide valuable information in case Zoiper froze in the middle of an action. When done, exit Zoiper, then stop capturing and save the capture as a file. Then start Zoiper and recreate the issue. Make sure Zoiper is not running, then start Wireshark, select the currently active network interface and start capturing. Here is our basic PDF tutorial about how to make a packet capture. Wireshark documentation is available here: Wireshark is a useful tool for taking packet captures and network monitoring. To create the packet capture file you could use an application like Wireshark. The capture contains information about account registrations, configuration details, etc. If you do not need the debug logger ON, you can disable it by using the Settings -> Help/About -> Diagnostic -> Enable Debug log window.Ī packet capture log file is required so our developers could follow the network packets sent and received by Zoiper. When the issue is recreated, please exit Zoiper to make sure that the log contains only relevant information.
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